Keeping your customers engaged is super important for your business if you want it to thrive. Without your customers, you don’t have a business in the first place. The Internet is packed with distractions, which means that your customers are going to go elsewhere within less than 10 seconds of clicking on your website.If your website or your products are not going to deliver what your customers want, they’re not going to stick around to find out why.
You need to make sure that you attract your customers, but you also need to be able to retain them. For example, if you have an easy website but a super difficult payment system, they’re going to click off and you’re going to have a lot of abandoned baskets. If you have a streamlined payment API that makes their lives easier. They’re going to want to shop with you again and again. Technology is going to help you to attract your customers and retain them. And we’ve put together a list of five of those technologies to help.
- A Great Customer Relationship Management platform. Building relationships with your customers is crucial to your business success. One of the easiest ways to do that is to keep track of what they’re up to, and a good customer relationship management system is going to help you to do that. There are plenty of tools out there that eliminate the need to switch between different systems, and they also allow you to input existing contacts and social networks in one place. This will help you to keep track of those developing and emerging customer relationships.
- Easy payment systems. We already mentioned a streamlined payment API to make their lives easier, but you need to have an easy system for payment. For example, if you only accept PayPal, you are cutting off a huge market of customers. If your payment systems are easy to use, then your customers will continue to use you because they know that you’re all about convenience.
- An informative website. Your website doesn’t need to be packed with content to be informative, but it should be smartly designed and intuitive to what your customers need. First impressions will draw people in and keep them where they are loyal for good. There is never a shortage of free online website tools, so make sure that you have the tools available to make it happen.
- Great social media. You need to have a good online presence if you want to draw in your customers and keep them with you. Businesses that have the hang of social media platforms are the ones that will be doing much better than those still stuck in their website and in their physical locations.
- Easy data analytics. Do you want to know what your customers and your competition are up to? Well, you need to utilize analytics to pull out the raw data to turn into digestible information about how customers engage with you. There are plenty of tools that help you to focus on small business success and this is one of them.
This is a contributed post