Hotels have been hit harder than most other industries during the COVID-19 pandemic and many businesses haven’t survived. But those that have are getting ready to open their doors and start operating as normal again as the vaccination program makes things safer for everybody.
When you do start welcoming customers back, you will have a lot of competition to contend with, so you need to do something special to attract people. You also have to make sure that your business is safe or people will not want to visit you. If your hotel is getting ready to open after COVID-19, here are a few important things you need to do.
Maintain Good Contact With Customers
The pandemic and the resulting lockdowns have caused a lot of unpredictability and confusion for everybody, especially when traveling. The situation is always evolving and many people have had their travel plans canceled multiple times. Even though things are looking better right now, there is always the chance that they could change, which is why constant communication with customers is vital right now. Make sure that you are easily reachable if anybody has questions about their stay, and keep people updated to reassure them that their stay can go ahead as planned.
Make Your Hotel Presentable
It’s always important to make your hotel look great, but it’s particularly important right now because if it looks run down and dirty, people will be concerned for their safety. Good hygiene is vital to stopping the spread of COVID, so make sure that you put effort into making your hotel presentable. If you haven’t been open for a while, you might need to get a commercial floor scrubber to make the floors sparkling and get your team to give the whole hotel a deep clean. Not only does this make the business safe for your team and your customers, but it also creates a brilliant first impression when people step through those doors again for the first time in a long while.
Create An Updated Cancellation Policy
People are naturally cautious about making any travel plans because they risk losing out if the trip is canceled. That’s why it’s important to update your cancellation policy if you are going to get any bookings. Make things flexible and let people know that they are entitled to a refund or they can reschedule their trip if the situation changes and they are unable to stay. People need this guarantee if they are going to book a stay at your hotel right now, so unless you update your policy you will struggle to get bookings.
Go Above And Beyond With Customer Service
The stakes are high right now and your business has just been through an incredibly tough period, so you need to pull out all the stops when your customers return if you want to get things off the ground again. So, make sure that you go above and beyond with customer service and provide a personal touch to your customers.
It’s likely to be a rocky few months for your hotel business but as long as you follow these steps, you should be able to get back to normal soon.